Refund and Returns Policy

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Overview

At IneseTour’s, we are committed to delivering premium digital travel products and ensuring your complete satisfaction. Because all our products are delivered digitally and provide instant access, special considerations apply to refunds and returns. Please review our policy below.

Eligibility for Refunds

  1. Digital Products:
    All products sold on IneseTour’s are digital and delivered instantly after purchase. Due to their nature, they cannot be physically returned.
  2. Refund Window:
    You may request a refund within 14 days of purchase if you meet the conditions outlined below.
  3. Valid Reasons for Refund:
  • The product was not delivered (no download link or access provided).
  • You experience technical issues that prevent use of the product, and our support team is unable to resolve the issue within a reasonable timeframe (up to 5 business days).
  • The product is significantly not as described in its listing.

Non-Refundable Cases

  • Refunds will not be issued for:
    • Change of mind after download/access.
    • Failure to read product descriptions or requirements before purchase.
    • Incompatibility with devices not listed in the product description.
    • Partial use or satisfaction with only a portion of the product.

How to Request a Refund

  1. Contact Us:
    Send a refund request via our support. Include your order number, product name, and a detailed description of your issue.
  2. Resolution Process:
    Our support team will review your request and may request additional information or screenshots to verify the problem.
  3. Refund Approval:
    If your case meets our eligibility criteria, a refund will be issued to your original payment method within 5–10 business days. You will receive confirmation by email.

Support and Troubleshooting

Before issuing a refund, our team will make every effort to resolve your issue and ensure you can fully benefit from your purchase.
If a resolution is not possible, we will process your refund as described above.

Policy Updates

We reserve the right to update this policy to reflect changes in our business or legal requirements. All updates will be posted on this page.

Questions?


For any concerns or clarifications regarding refunds and returns, please reach out to our support team.
Your satisfaction and trust are our top priorities.